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Parents can use family settings to make sure that their child can't view or install apps that are inappropriate for their age. Microsoft family settings might be hiding apps. If you bought an app in one country or region and then you moved to another one, the apps you had might disappear. An app available in France might not be available in Germany. The app isn't available in your country or region. If you can't find an app or you found it, but can't install it, here are some reasons why you might not see it: For more info about a Microsoft 365 subscription, see Manage your Microsoft 365 subscription purchased through a third party. If you bought your Microsoft software from a third-party website, you'll need to get download and product key info from them. To buy an app or game, visit Microsoft Store online, on Windows and Xbox. If you have a digital gift card that's good for a game or app, see Redeem a gift card or code to your Microsoft account. To find your Windows product key, see Find your Windows product key. If the above steps don't work, in the confirmation email for your order, select Install Office. Select Install Office, and follow the instructions. Go to Order history. Sign in if prompted.įind Microsoft Office, select Product key/install, and follow the instructions. Get more info about using product keys with Office If you have already redeemed Microsoft 365 from your pre-paid card, follow these instructions to install Office.įind your Microsoft 365, and select Install. If you have an unopened pre-paid card for Microsoft 365, follow the instructions on the back of the card to reveal the product key and redeem and install Microsoft 365. Microsoft 365 purchased as a pre-paid card from a retail store You can also install Microsoft 365 by going to the confirmation email for your order and selecting Install Office. You can keep working and even start using Office before installation is complete, but make sure your PC stays on and connected. The wizard installs Office in the background. Sign in if prompted.įind your Microsoft 365 purchase, and select Install. Follow the below instructions to install it. If you buy Microsoft 365 as a digital download from us, there is no product key. If Skype version installed = 2016 %LocalAppData%\\microsoft\Office\16.0\Lync\Tracing else %LocalAppData%\microsoft\Office\15.0\Lync\Tracingįiles at that location with name containing "SigninTelemetryLog.Microsoft 365 purchased online directly from Microsoft LocalMachine\SOFTWARE\Microsoft\MSCRMClientĬrm.log
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The destination log directory path where this data is stored and accessed from is %localappdata%\SaRALogs\UploadLogs.ĬurrentUser\SOFTWARE\Microsoft\MSCRMClient The table below provides information such as scenario type, data collection source, data collection path and data collection files. To know more about what log files are created by the Support and Recovery Assistant, search for your scenario in the table below under the “Scenario” column and view the relevant information in the same row. Troubleshoots intermittent connection problemsĬreates a detailed report of my Outlook, Office, Windows, and mailbox configurationĬreate detailed Outlook diagnostic reportĬreates a detailed scan of my Outlook Calendar to identify and resolve issues Outlook keeps saying "trying to connect." or "Disconnect" This solution resolves Outlook password authentication issues This solution helps with issues when Outlook is unable to start Setting up Microsoft 365 email in Outlook If it's on, please go to Troubleshooting Outlook issues.
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Check to see if the new Outlook toggle is turned on or off. Note: The Microsoft Support and Recovery Assistant is not applicable to new Outlook for Windows.